Moneybookers Prepaid MasterCard®Frequently Asked Questions

Application

• What is the Moneybookers Prepaid MasterCard?

  It's a reloadable prepaid card which gives you convenience and a great way to stay on top of your spending. It can be used to shop online, over the phone or in store, and to withdraw cash at 1.5 million ATMs. It's a MasterCard card, so you can use it at over 32 millions locations worldwide, everywhere MasterCard cards are accepted.

• Who issues the Moneybookers Prepaid MasterCard?

  Newcastle Building Society is the issuer of the Moneybookers Prepaid MasterCard. It is one of the leading and strongest mutual building societies in the UK.

• How can I use my card?

  The Moneybookers Prepaid MasterCard is the fastest way to access the funds in your Moneybookers account. You can withdraw cash at over 1.5 million cash machines worldwide. It is also great for shopping online, in the high street or in restaurants at 32 millions locations, everywhere MasterCard cards are accepted.

• Who can apply?

  Anyone who is 18 years old and over and resides in the European Union * can apply for the Moneybookers Prepaid MasterCard.

• How can I apply?

  After opening a free Moneybookers account you can order your card online by following these steps:
  
  

  1. Make sure your balance covers the €10 annual fee plus sufficient funds for shopping.
  2. Click on the "My MasterCard" link in the "My Account" section.
  3. Click on “Apply” and verify your identity with:
  • A colour scan of your personal identification document - such as an ID card, passport or driving licence.
  • A scanned copy of a paper based document issued in the past 3 months showing your name and address, such as a utility bill, bank statement or similar.
  4. Agree on the T&C’s, click "Confirm" and we’ll post your card!

  
  The verification documents you submit must match the information you enter when you sign up for your Moneybookers account.
  
  Alternatively you can post your verification documents (mentioning your Moneybookers customer ID) to the following address:
  
  Moneybookers MasterCard Verification Department
  Welken House
  10-11 Charterhouse Square
  London, EC1M 6EH
  United Kingdom
  

• Why do I need to verify my Skrill (Moneybookers) account?

  For regulatory reasons we may only issue cards to customers whose address and identity we have verified. Your personal information is safe with us and subject to our strict privacy policy. Any information you provide to us will only be disclosed in accordance with the Data Protection Act of 1998. Furthermore Moneybookers is enrolled in the TRUSTe Privacy Program, an independent, non-profit organisation whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices.

• Do you perform a credit check?

  No, for security purposes we only require you to verify yourself by providing copies of identification documents, but there is no credit check. This means that using your Moneybookers MasterCard card will not impact your credit rating.

• Do I need a bank account?

  There is no need for a bank account to get your Moneybookers Prepaid MasterCard.

• What are the supported currencies for my Moneybookers Prepaid MasterCard?

  Currently, you may select any of the following currencies: EUR, GBP, USD, and PLN. Your card does not need to be in the same currency as your Moneybookers account.
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Activation

• How long does it take to receive the card?

  The card will be sent to you within 2 weeks of your application date. You will also receive a separate mail with your PIN.

• How do I activate my card?

  You need to activate you card for security purposes before you can start using it.
  Just follow these steps:
  
  

  1. Go to www.moneybookers.com.
  2. Login to your account and click on "My MasterCard" in the "My Account" section.
  3. Verify the requested details to activate your card.

  
  It’s that easy and fast!

• When can I start using my card?

  Once you have received and activated your card, you can start using it to enjoy all the benefits of the card, like having instant access to your funds or staying on top of your budget. Make sure you have enough funds on the account to shop and withdraw cash at home and abroad!
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Card usage

• Is the Moneybookers Prepaid MasterCard connected to my Moneybookers account?

  Yes, the card is directly connected to your Moneybookers account. The card accesses the funds on your account and does not require separate loading…and it’s the fastest way to access your funds!

• What can I use my card for?

  The Moneybookers MasterCard card is the perfect card for everyday use: you can use it for shopping online, in stores, abroad and for cash withdrawals at 1.5 million ATMs worldwide. The card can be used anywhere MasterCard cards are accepted. That's over 32 million places all over the world.

• Can I use it for online shopping?

  The Moneybookers Prepaid MasterCard is widely accepted across the Internet: you can use your card on every website that accepts MasterCard cards. Your card is a secure payment method. With this card you do not need to reveal your bank and credit card details to third parties.

• How secure is my card?

  All Moneybookers Prepaid MasterCard transactions in the high street are secured by Chip and PIN, a safe way to authorise your transactions as your PIN is only known to you. And if you are afraid of online fraud with your Moneybookers Prepaid MasterCard you can shop safely online, and use anywhere the MasterCard Acceptance Mark is displayed without revealing your bank and credit card details.

• How can I fund and manage my card?

  To place money on your card you need to upload funds into your Moneybookers account:
  
  

  1. Go to www.moneybookers.com.
  2. Login
  3. Click on the "upload funds" tab and select your upload options to fund your account.

  
  All transactions you make with your card will appear in your account history, which you can conveniently check online at any time.
  
  Your card is directly linked to your Moneybookers account and does not need a separate loading.

• I have just funded my account, how long does it take to load the money onto my card?

  The moment the money reaches your Moneybookers account, it is immediately available on your card. Your card is directly linked to your Moneybookers account and does not require a separate loading. Most upload methods are instant while others such as a bank transfer may take a few days.

• Can I use my card abroad?

  Yes. It is much easier than having to deal with foreign currencies. Your card is accepted worldwide anywhere MasterCard cards are accepted. Your Moneybookers card is also a convenient alternative to travellers cheques, you can load more money onto it anytime you like, and you do not need to carry cash around.

• Do I get any cashback with my Moneybookers Prepaid MasterCard?

  Yes, various cashback offers are regularly sent directly to your email address if you have subscribed to our newsletters.
  As a Moneybookers MasterCard holder you will find exclusive cashback offers from all your favourite brands at our unique shopping centre.

• Are there any applicable limits on my Moneybookers Prepaid MasterCard?

  Yes, there are amount limits per day:
  
  Paying in shops, restaurants or online: 1000 EUR
  Cash withdrawal: 250 EUR
  
  For security purposes we also apply a daily maximum number of transactions.
  
  Transaction numbers depend on your account status. If you would like to have further information on your daily transaction numbers, please contact our Customer Service team.

• What does "Available Balance" mean?

  This is the current amount available for your use. The available balance represents the account balance less any reserved balance on your Moneybookers account.

• How can I check my balance?

  Simply go to www.moneybookers.com, login and you will see your balance in the account summary section. As your card is connected to your Moneybookers account, the card balance is the same as your Moneybookers account. You can see your detailed transactions in the “History”.

• Can I get transaction statements?

  Moneybookers does not issue paper based statements. However, you can view your card transactions anytime via your online account, to help control your spending. Simply go to www.moneybookers.com, login and click on "History". You can export or print it easily.

• Can my card be used by someone else?

  No, your card can only be used by the card applicant. You must not let anyone else use your card.

• Can I cancel my card?

  Yes, you can cancel your card at any time without any cancellation fee. Your remaining funds stay on your free Moneybookers account and can be redeemed at any time. Please read the Moneybookers MasterCard card Terms and Conditions for further details.

• When does my card expire?

  Your Moneybookers Prepaid MasterCard is valid for 3 years from the issuance date. You can locate the expiry date on the front of your card, directly below the 16 digit card number. Your card will expire at the end of the month shown. Please note that even if your card has not reached its expiry date, you still need to pay an annual fee of €10 in order to continue enjoying all the advantages of your card.

• What happens when my card expires?

  We will inform you before your card expires. You simply confirm whether or not you would like a new card. A new card will be issued to you before your old card expires.
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PIN

• How do I get my PIN?

  Once your application is approved, the PIN will be automatically sent to your address. For security purposes, the PIN mailer will be sent separately to your Moneybookers MasterCard card.

• How do I change my PIN?

  Your card is issued with a random PIN. If you would like to change it to something more memorable, you can do so at most ATMs without additional fee. If you cannot change your PIN at an ATM, it probably means the ATM is not 'chip-enabled'.

• What if I forget my PIN?

  If you have forgotten your PIN, you may order a PIN re-issue free of charge.
  Just follow these steps:
  
  

  1. Go to www.moneybookers.com.
  2. Login to your account and click on "My MasterCard" in the "My Account" section.
  3. Click on “Manage card” from where you can request a PIN reminder.

  
  Please protect your PIN, never write it down and never disclose it to anyone!

• What if I enter several wrong PIN codes?

  If you cannot use your card anymore after entering several times a wrong PIN, you may order a PIN re-issue free of charge.
  Just follow these steps:
  
  

  1. Go to www.moneybookers.com.
  2. Login to your account and click on "My MasterCard" in the "My Account" section.
  3. Click on “Manage card” from where you can request a PIN reminder.

  
  Please protect your PIN, and never disclose it to anyone!

• How can I keep my PIN safe?

  In order to keep your PIN safe and protected, please follow these simple points:
  
  

  • Don’t allow anyone else to use your card, PIN or other security information.
  • Never write down or record your PIN or other security information.
  • Moneybookers or the police will never ask you to disclose your PIN, so do not share your PIN with anyone else.
  • Be cautious at all times typing your PIN when purchasing in a busy store.
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Lost and stolen

• What if my card is lost or stolen?

  If you are unfortunate enough to lose your card, please call our Customer Service team as soon as possible on +44 (0)207117 6017. Your card will be blocked immediately from further use and a new card issued, if requested. You can also block your card from further use online:
  
  

  1. Go to www.moneybookers.com.
  2. Login to your account and click on "My MasterCard" in the "My Account" section.
  3. Click on “Manage card” from where you can report your card lost or stolen
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Fees

• Is there a fee for issuing a Moneybookers Prepaid MasterCard?

  There is no fee for issuing a Moneybookers Prepaid MasterCard. Please note there is a €10 annual fee for using the card, which is for the first time charged when you order the card.

• What is the annual fee?

  The annual fee is automatically charged by Moneybookers each year of use of a Moneybookers Prepaid MasterCard. The annual fee for the Moneybookers Prepaid MasterCard is €10. The fee is automatically charged from your Moneybookers account before your card is sent. Please make sure you always have enough funds on your account to pay this annually.

• Do you charge transaction fees for my purchases?

  There is no fee when using your Moneybookers Prepaid MasterCard in shops, online or on the high street, or in restaurants. You can pay by card everywhere MasterCard cards are accepted, which is over 32 million places worldwide.

• How much do you charge for an ATM withdrawal?

  At home or abroad, our ATM fee is always €1.80 per usage. Some ATMs may charge additional fees.

• Do I pay more if I use the card abroad?

  No, this is one of the greatest benefits of the Moneybookers Prepaid MasterCard: all the fees are the same, at home and abroad.

• What are the fees to use the card?

  You can see the full list in the fees section and in the

  summary box

  .
  Most of our services are free of charge:
  
  

  • FREE Paying in shops, restaurants or online
  • FREE Bank transfer top-up
  • FREE Receiving cash
  • FREE Balance enquiry
  • FREE Online statement
  • FREE PIN re-issue

  
  Besides our annual fee (€10), we only charge for ATM usage (€1.80) and foreign exchange (1.99%).
  We do not have any hidden fees.

• Are there hidden fees?

  No, at Moneybookers we believe transparency is a key element in guaranteeing the highest level of satisfaction for our customers. That’s why there are absolutely no hidden fees, and all the fees associated with the card are clearly shown on our website.
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* In the licensed area of issuance of NBS.