What type of credit or debit cards can I use with Moneybookers?
What are local payment options?
How secure are money transfers with Moneybookers?
How do you protect my personal information?
What are the costs for sending money to other persons?
What are the costs for transferring money to my own bank account abroad?
How much FX fee are you charging?
Are there any costs for receiving money?
Are there any withdrawal costs for the recipient of the money to which I send money to?
Can I send money before my account is verified?
How long does the recipient have to wait for the funds?
What happens with my funds if the recipient does not collect the money?
Can I have more than one Moneybookers account?
What other sort of things could I use Moneybookers for?
Can I send money to someone who is not a Moneybookers member?
Moneybookers allows its customers to securely and simply send and receive money online. This is done with an online Wallet, the so called eWallet. A eWallet is the account where your money is stored on.
Use Moneybookers to send money to any person worldwide with an email address or to pay securely online at over 35,000 merchants accepting payments with Moneybookers.
You can pay with your bank account, Credit/Debit card, one of our local payment provider or simply with existing funds on your Moneybookers account.
Once your financial data is securely stored with us the only things you need for secure online payments or money transfers are your email address and your personal password. Never again reveal your financial details online.
If you receive money through Moneybookers, you will get notified by email and the funds will be credited to your Moneybookers account. You can then use this balance to send money to any other person with an email address, do secure online payments or withdraw the money to your bank account, VISA card or by cheque.
We accept the following cards:
Use Moneybookers to send money to any person worldwide with an email address or to pay securely online at over 35,000 merchants accepting payments with Moneybookers.
Moneybookers is connected to the domestic payment network of several countries. The advantage for you: As local payment options and domestic bank and cheque payments are mostly free of charge, you should have no or only very low costs to make a payment to Moneybookers. We therefore strongly advise you to choose a local payment method or a bank transfer for your money transfers.
Security related questionsMoneybookers is authorised and regulated by the Financial Services Authority of the United Kingdom (FSA).
Protecting your information and privacy is crucial to Moneybookers. As soon as Moneybookers' safety experts become aware of a fraud attempt linked to your account, they will inform the responsible authorities and block your account. Your personal data is legally protected by the Data Protection Act 1998.
Pricing related questionsYou only pay a maximum of €0.50 for sending money to other persons when funded with bank transfer, one of our free of charge local payment options or with existing funds on your Moneybookers account. Some of our local payment option providers and credit card companies demand a processing fee for the usage of their payment network. Therefore, if you send money with a credit/debit card or one of our non-free local payment options, Moneybookers has to apply a small fee. Please have a look at our fee section here.
You only pay a maximum of €1.80 for sending money to your own bank account abroad when funded with bank transfer, one of our free of charge local payment options or with existing funds on your Moneybookers account. Some of our local payment option providers and credit card companies demand a processing fee for the usage of their payment network. Therefore, if you send money with a credit/debit card or one of our non-free local payment options, Moneybookers has to apply a small fee. Please have a look at our fee section here.
Moneybookers charges 1.99% of additional money exchange fees. This price structure is openly communicated and is among the cheapest in the industry.
No. Receiving money is totally free of charge.
Yes. The recipient pays €1.80 for every withdrawal to his/her bank account and €3. 50 for withdrawals via cheque.
Verification related questionsYes. However, when you are an unverified customer you will have initial limits for sending, receiving or withdrawing money from your Moneybookers account.
You can increase your limits by verifying one of the following things:
1) Your bank account 2) Your address 3) Your credit/debit cardVerification can be done by different options available. Please go to your Moneybookers account and click on “View limits” in order to see and increase your account limits.
OthersThe money transfer is instant. The recipient will receive the funds seconds after you’ve sent the money.
After 14 days the funds will be returned to you.
Unfortunately, we cannot allow customers to hold more than one account.
Moneybookers can be used to buy a huge range of goods online from over 35,000 merchants: from Skype credits to music to clothes, the choice is yours. Once you’ve registered with Moneybookers, all you need to provide is your email address and password to make secure online payments at your convenience.
Due to anti-money laundering regulations we are required to identify the source of funds for cumulated sums over €2,500 or single transactions over €1,000. Therefore and for your own safety we require you to prove your identity. This is standard practice for all reputable money transfer providers.
Yes, the recipient does not need to be a Moneybookers customer at the time of sending the money. He will be notified upon receipt of funds and only needs to register with Moneybookers in order to collect the money.