Available 24/7 to answer all your questions.
Here you'll find more about how to get the most out of being a Skrill VIP. If you don't find the answers you want, then please contact us. You can reach us by phone or email.
Tel: +44 (0) 203 608 1405 or request a call-back
To become a Skrill VIP, you must have a valid Skrill account and transfer at least €6,000 - or equivalent in your chosen currency - in any rolling period of 3 calendar months. Person-to-person (P2P) payments, uploads or withdrawals do not count towards your VIP status.
You know you are a Skrill VIP if you have a *VIP* icon in the Account Status section in your Account Overview. Please login to your account and go to “My Account” section if you are not sure.
All new Skrill VIPs receive an email confirming their status when they attain it.
VIP status does not automatically remove transaction limits on your account. Limits on your transaction volume are subject to strict verification rules set by our regulator, the Financial Services Authority (FSA). You can check your current transaction limits when you login to your Skrill account and go to the section “View Limits”. The more criteria you have fulfilled to verify your account, the more limits we can remove for you. Please see section ‘About Account Verification’ for more details.
We encourage every Skrill VIP to fully verify their account to fully enjoy all the benefits that come with Skrill VIP status such as an uninterrupted flow of funds to and from merchants.
Skrill charges €1.80 or the equivalent value in the currency of your account for all withdrawals at the time you confirm your transaction; however at the beginning of the following calendar month, as a Skrill VIP, we refund 100% of this fee back to your Skrill balance.
Our multi-currency account benefit is only available to Silver, Gold or Diamond Skrill VIPs. If you wish to open another Skrill account in a different currency please follow these procedures:
Yes, you can, simply use the “send money” option from your account in order to do this. Please keep in mind that all transactions between accounts in different currencies will be subject to FX fees, based on the Skrill VIP fee structure.
We apply different FX fees to the accounts of Skrill VIPs, according to your Skrill VIP level:
|Skrill VIP level||FX Fee|
For all other fees, please see here.
You can find your current Skrill VIP level in the "My Account" section when logged in to your Skrill Account. You can also determine your Skrill VIP level based on your transaction volumes. For more info please visit our VIP Benefits.
There are 4 levels of Skrill VIP: Bronze, Silver, Gold and Diamond. The more transactions you make with Skrill, the higher your level and the bigger the benefits. For each level, there is a transaction requirement you must meet within a 6 months period.
Your Skrill VIP level will be updated at the beginning of each calendar month based on your transaction volumes.
Yes. If you fail to reach a total of €6,000 in transaction volumes to any of our Skrill merchants in any rolling 3 month period, your Skrill VIP status will be removed and you will lose all the benefits you enjoyed as a Skrill VIP.
In order to maintain you Skrill VIP status, you need to transact at least €6,000 in any rolling period of 3 calendar months.
You increase your transaction limits by increasing the level of verification of your account. To fully verify your account, you need to provide:
A clear, valid and not altered scanned colour copy of an official identity document:
A clear, valid and not altered scanned colour copy of one of the following documents, issued within the last 3 months:
Please note that we are not able to accept mobile phone bills and will accept only scanned paper copies of original utility bills or bank statements.
The verification documents you submit must match the information you enter when you signed up for your Skrill account.
In order to fully verify your Skrill account and have transaction limits increased, you may be asked to complete additional security checks. For example, you may be asked to provide additional documentation, which could include, but is not limited to, the following:
Your ID can be certified by a notary, an embassy, consulate or high commission of the country of residence or by a lawyer or attorney who is capable of being contacted if necessary.
A paper-based declaration is a document serves as a way to prove an identity by a bank clerk. Please contact email@example.com to get your paper-based declaration.
You can send the documents as attachments in any of the regular formats (PDF, JPEG, BMP, GIF, TIF, etc.) via email to firstname.lastname@example.org.
You can see the transaction limits on your account after logging in to your profile, in the “My Account” section.
You can increase your outgoing transaction limits by increasing the level of verification of your account. The more you have verified your account, the more limits we can remove for you.
Please visit the ‘About Account Verification’ section to learn more about how to verify your account.
Yes you can, with the condition that you have fully verified your account. Removal of credit or credit card upload limit is part of our strict verification process. To increase or remove the credit card upload limit we at least need colour copies of:
Please visit the ‘About Account Verification’ section to learn more about how to verify your account.
Once your account has been verified with the requested documents, please send an e-mail to email@example.com with the request to increase your credit or debit card upload limit and we will be pleased to do so.
Most likely your credit or debit card has not yet been verified. Please give us a call and we will verify your card via phone.
Apply directly from the “My MasterCard” section in your Skrill profile. Please visit the Moneybookers prepaid MasterCard website for more details.
You can order your card online by following these steps:
Remember that you first have to fully verify your account. Please visit the ‘About Account Verification’ section to learn more about how to verify your account.
Anyone who is 18 years or older and resides in the European Union* can apply for the Skrill Prepaid MasterCard. At the moment, residents of non-EU countries cannot apply for a Skrill Prepaid MasterCard, but we are working hard in order to offer the card to our customers who reside outside the European Union.
* In the licensed area of issuance of Newcastle Building Society.
As a Skrill VIP you do not have to pay any annual or ATM fee and instead of the standard FX fee you only pay the reduced FX fee. The Skrill Prepaid MasterCard is directly linked to your Skrill account, enabling direct access with the card to your account. You can pay with your card at over 35 million shops, restaurants or online and receive cash at over 1.9 million ATMs everywhere MasterCard cards are accepted.
You can view your transaction history by logging into your Skrill account and going to the “History” section.
The card can currently be used for offline gambling activities, like in physical casinos, betting shops etc.
If you have forgotten your PIN, you may order a PIN re-issue free of charge.
Just follow these steps:
Please protect your PIN, never write it down and never disclose it to anyone!
If you are unfortunate enough to lose your card, please call our Customer Service team as soon as possible on +44 (0)20 7117 6017. Your card will be blocked immediately from further use and a new card issued, if requested. You can also block your card from further use through your account:
Your daily limits for withdrawals and purchases will automatically be adjusted based on your VIP level. Therefore, the higher your VIP level, the higher your daily limits you have with your Skrill Prepaid MasterCard.
|Limits per day||Paying in shops, restaurants and online||ATM cash withdrawals|
The Skrill Security Token is a portable device that increases login security. It produces a one-time code that gives you an additional layer of security. Together with our 100% Funds Guarantee, you get 100% account insurance.
You can order your personal Skrill Security Token by logging in to your account and order from “Security Center” on your profile.
Every Skrill customer can order the necessary number of tokens for each account. But a benefit of being a Skrill VIP is that your first security token is free of charge. All additional tokens are charged at 15 EUR each per account.
If you suffer a financial loss as a direct result of unauthorised access to your account, provided you have met your security responsibilities, we will reimburse you 100%.
The Skrill VIP Loyalty Club is the loyalty programme for Skrill VIPs, offering rewards (products or cash) through points earned while making transactions. To find out more about the Skrill VIP Loyalty Club, please visit our Skrill VIP Loyalty Club website.
Every Skrill VIP will automatically be invited to the Skrill VIP Loyalty Club by email. To become a member and start earning Loyalty Points, you must accept the invitation sent to you, including the Loyalty Club Terms and Conditions. If you have not received your invitation to the Skrill VIP Loyalty Club, please make sure that you are set up to receive emails from Skrill . You can change your email status in the Profile section of your account.
Skrill VIPs who have accepted the membership invitation receive a confirmation email.
Loyalty Club members can find their Points Balance, updated every 24 hours, in their Skrill account.
The points you earn and the level you are at depends on the transactions you have made with Skrill. For details please visit our Skrill VIP Loyalty Club website.
If you did not receive your monthly Skrill VIP Loyalty Club update, please make sure that you are set up to receive emails from Skrill . You can change your email status in the Profile section of your account.
You can convert your points into reward coupons or cash rewards:
* Points can only be converted in increments of the stated 'Points per Reward' for the Silver, Gold or Diamond levels. Note that Silver rewards can be redeemed by Silver, Gold and Diamond members; Gold rewards can be redeemed by Gold and Diamond members. Diamond rewards can only be redeemed by Diamond members.
All Skrill VIPs can become a Skrill Loyalty Club member. You will receive an invitation to join the Skrill Loyalty Club shortly after you receive our confirmation of your Skrill VIP enrolment. By accepting the Skrill Loyalty Club invitation, you become a member and start earning loyalty points.
Please note that only clients who have agreed to receive correspondence from Skrill will be sent an invite.
From the moment you accept our invitation to become a Skrill Loyalty Club member you start collecting loyalty points. You can see your loyalty points balance in the “Account Summary” section in your profile. Please note that your loyalty points balance is updated overnight, therefore you will not be able to see your exact total straight after you make a transaction.
First you must ensure you are a member of the Skrill Loyalty Club - you should have received a confirmation of your participation to your registered email address.
Secondly, loyalty point balances of zero will not be shown. Therefore, you must ensure you have earned at least 1 loyalty point by making an eligible transaction.
No, you only start earning loyalty points from the day of accepting the Skrill Loyalty Club invitation.
Each VIP level has its own monthly carry-over allowance, so you need to ensure you redeem your points before the 28th of each month, or you will lose your points that are exceeding your monthly allowance.
|VIP level||Monthly carry-over allowance|
|Bronze||60,000 loyalty points|
|Silver||180,000 loyalty points|
|Gold||900,000 loyalty points|
|Diamond||1,800,000 loyalty points|
Skrill Ambassador is a refer-a-friend programme, where you recommend new VIPs to Skrill in exchange for a generous revenue share of up to €100,000.
Every Skrill VIP account holder can become a Skrill Ambassador.
Simply write to firstname.lastname@example.org informing us how many VIPs you can refer and their potential monthly turnover. Our Skrill VIP Manager will be in contact to discuss the possibilities and conditions of an exclusive partnership.
We aim to answer all written Skrill VIP enquiries within 6-12 working hours from their submission; however in a very few circumstances, issues may be escalated and require more time to resolve. When this is the case, we will keep you updated on the estimated investigation and resolution times. Our VIP customers have always been our top priority and we strive to assist all their enquiries as soon as possible.
Please send us an email to email@example.com so we can introduce you to a suitable Account Manager. We will then be able to make sure your Skrill Account Manager will speak your language and understand your needs.
Your Customer ID is a unique number assigned to your Skrill account that you can always access from within your “My Account” section when you login.
If you have forgotten your password and you’re unable to login, please follow our password retrieval process. Alternatively contact the Skrill VIP Team for further assistance.
If you would like to your order delivered to a country other than the one registered in your Skrill account, please contact the Skrill VIP team who can assist you.
EU and Worldwide shipments should take no more than 5 working days to arrive, longer delivery times may be encountered if the item needs to be cleared through customs. UK shipments should take no more than 3 days for delivery.
In most cases a declined order is due to insufficient loyalty points in your account to fulfil your request. To avoid this, please ensure you have sufficient loyalty points when placing your order – remember you can always purchase loyalty points from the Skrill VIP Store.
If you think your order was declined for other reasons, please contact the Skrill VIP Team for further assistance. Please remember, Skrill reserves the right to decline any order where it feels appropriate to do so.
We'd like to remind you that EU and Worldwide shipments can take up to 5 working days from confirmed despatch date. If this time has elapsed and your order has still not arrived, please contact the Skrill VIP Team with your Reference Number.
As a Skrill Loyalty Club member, we understand that even though you quickly accumulate loyalty points with Skrill, you may still fall short of the required amount of points for a specific reward. This is why we let you to purchase loyalty points: so you can get all the rewards you want, whenever you want.
You can purchase loyalty points directly from the VIP Store, simply use the “Buy Loyalty Points” button and complete the payment process.
Once you have successfully made a payment, it usually takes no more than 24 hours to process, credit and update your loyalty points balance.