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TERMS AND CONDITIONS

1. Scope of these Terms and Conditions

1.1 These Terms and Conditions shall apply to all Skrill VIP Users in addition to the Skrill Account Terms of Use and the Skrill Privacy Policy. They regulate how you qualify for, maintain and/or lose Skrill VIP Status as further defined below.

2. Obtaining and maintaining Skrill VIP Status

2.1 If you send payments to Skrill Merchants totalling the amount of €6,000 (six thousand euros) (the “Minimum Transaction Volume”) or more in a rolling period of 3 (three) calendar months your Skrill Account qualifies automatically for Skrill VIP status (“Skrill VIP Status”) and you shall become a Skrill VIP user (“Skrill VIP User”).

2.2 We will grant Skrill VIP Status to your Skrill Account on the first day of the calendar month after the month(s) you have reached the Minimum Transaction Volume and will offer you the benefits described on the Skrill VIP section of the Skrill website (the “Skrill VIP Benefits”) , depending on your Skrill VIP Level as further defined in section 2.3 below.

2.3 Depending on the total volume of your send money transactions to Skrill Merchants in any rolling period of 3 (three) calendar months you may qualify for the following Skrill VIP levels:

  • 2.3.1 Skrill VIP Bronze Level shall be granted to any Skrill Account holder who transacts €6,000 (six thousand euros) in any rolling period of 3 (three) calendar months;
  • 2.3.2 Skrill VIP Silver Level shall be granted to any Skrill Account holder who transacts €15,000 (fifteen thousand euros) in any rolling period of 3 (three) calendar months;
  • 2.3.3 Skrill VIP Gold Level shall be granted to any Skrill Account holder who transacts €45,000 (forty five thousand euros) in any rolling period of 3 (three) calendar months;
  • 2.3.4 Skrill VIP Diamond Level shall be granted to any Skrill Account holder who transacts €90,000 (ninety thousand euros) in any rolling period of 3 (three) calendar months.

2.4 We monitor your Skrill VIP Status and shall apply any changes thereto at the beginning of the calendar month following the month(s) you have reached or failed to reach the applicable send money transaction thresholds. Details on your latest Skrill VIP Status are available in the My Account Overview section of your Skrill Account.

3. Losing Skrill VIP Status

3.1 Should you fail to reach the Minimum Transaction Volume in any rolling period of 3 (three) calendar months you will lose your Skrill VIP Status and all Skrill Benefits. Further, the Skrill Loyalty Points of Skrill VIP Loyalty Club Members, as further defined below, will also be voided in accordance with the Skrill VIP Loyalty Club Terms & Conditions.

3.2 The changes to your Skrill VIP Status as per section 3.1 above shall be communicated by e-mail to the primary e-mail address registered with your Skrill Account and shall come into effect within one month of the date of the notification.  

4. Skrill VIP 100% Money-back Guarantee

4.1 Subject to this section 4, Skrill shall repay any funds which have been deducted from your Skrill Account balance without your authorisation as a direct result of fraud or theft (the “Skrill 100% Money-back Guarantee”).

4.2 Without prejudice to the Skrill Account Terms of Use you must fulfil the following criteria at the time of the disputed transaction to be eligible for the Skrill 100% Money-back Guarantee:

  • 4.2.1 You must be a Skrill VIP User;
  • 4.2.2 You should hold and use a valid Skrill security token for all send money transactions. Skrill reserves the right to request declaration from you that only you personally have access to your Skrill security token. 

4.3 You acknowledge and agree Skrill reserves the right to refuse to apply the Skrill 100% Money-back Guarantee at its sole but reasonable discretion, inter alia, if you have failed to meet your security responsibilities set out in the Skrill Account Terms of Use or if you have failed to comply with any of the following:

  • 4.3.1 Keeping your Skrill Account login and password confidential. You must not share these details with anyone or write them down.
  • 4.3.2 Regularly changing your Skrill Account password and using different passwords for different sites.
  • 4.3.3 If you retrieve your Skrill Account information by email, permanently deleting the e-mails containing this information.
  • 4.3.4 Contacting Skrill immediately if you believe your Skrill Account has been accessed by someone.
  • 4.3.5 Accessing your Skrill Account only from your personal computer and taking all reasonable care whenever you input your Skrill Account information online.
  • 4.3.6 Not responding to any e-mails asking you to provide your Skrill Account information. Using up-to-date anti-virus and anti-spyware programs together with a firewall system on your computer.
  • 4.3.7 Regularly reviewing your Skrill Account statement and report as soon as possible any errors or unauthorised transactions you find.
  • 4.3.8 Provide assistance in any investigation of any unauthorised access to your Skrill Account; and/or
  • 4.3.9 Skrill has reason to believe that unauthorised access to your Skrill Account is a result of your voluntary disclosure of your Skrill Account information or as a result of your careless or improper handling, storage or disclosure of your Skrill Account information; and/or
  • 4.3.10 Skrill has reason to believe that you have breached or attempted to breach these Terms and Conditions, the Skrill Account Terms of Use or have attempted to circumvent or otherwise breach Skrill’s security or operational procedures.

4.4 You must provide Skrill with any assistance we may reasonably request in investigating any actual or suspected unauthorised access to your Skrill Account.

5. Skrill VIP Ambassador Programme and Skrill VIP Loyalty Club

5.1 Any Skrill VIP User is eligible to become a Skrill VIP ambassador in accordance with the Skrill VIP Ambassador Terms and Conditions   (“Skrill VIP Ambassador”). If you want to become a Skrill VIP Ambassador please contact the Skrill VIP team at ambassador@skrill.com.

5.2 All Skrill VIP Users are eligible and shall automatically receive an invitation e-mail to the primary e-mail address registered with their Skrill Accounts to become members of the Skrill VIP Loyalty Club in accordance with the Skrill VIP Loyalty Terms and Conditions (“Skrill VIP Loyalty Club Member”)

6. Legal Recourse

6.1 You acknowledge and agree that Skrill reserves the right to refuse to grant any Skrill Benefits and remove the Skrill VIP Status from your Skrill Account, at its sole but reasonable discretion, where anything occurs which in the opinion of Skrill suggests that you have breached the Skrill Account Terms of Use or the Skrill VIP Terms and Conditions, you have tried to circumvent the Skrill security and operational procedures or have tried to abuse any of the Skrill offers, including without limitation, in any of the following scenarios:

  • 6.1.1 Any send and receive money transactions to Skrill Merchants, where the transferred funds cannot be associated with gaming activity which is deemed satisfactory at the Skrill Merchant’s sole discretion.
  • 6.1.2 Any action and/ or attempt to register and or verify more than one Skrill Account under the name of a third party (“Multiple Accounts”).
  • 6.1.3 Using Multiple Accounts to take advantage of promotional campaigns and bonuses offered by Skrill or a Skrill Merchant.

6.2 Skrill reserves the right to investigate and suspend, at any time and at its sole discretion, your Skrill Merchant Account and charge an administration fee.

6.3You acknowledge and consent that Skrill may share your personal information with Skrill Merchants for the purposes of investigating suspicious transactions.

6.4 All decisions by Skrill are final and no further correspondence will be entered into. You acknowledge and agree that no legal action may be brought against Skrill under the present Terms and Conditions.

7. Changes to the Skrill VIP Programme Terms and Conditions

7.1 Skrill reserves the right to change these Terms and Conditions at any time. Changes will be communicated via e-mail to the primary e-mail address registered with your Skrill Account or will be published on the Skrill website one month before the change comes into effect.

8. Miscellaneous

8.1 These Terms and Conditions shall be governed by and interpreted in accordance with English laws.

8.2 If any part of these Terms and Conditions are found by a court of competent jurisdiction to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of the Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

9. Definitions and Interpretation

9.1 The following terms when used in these Terms and Conditions shall have the following meaning:

  • 9.1.1 Skrill Merchant means any person using the Skrill payment processing services for commercial purposes subject to the Skrill Merchant Terms and Conditions.
  • 9.1.2 Skrill Account means the electronic money account made available to you in accordance with the Skrill Account Terms of Use .
  • 9.1.3 Skrill is the trading name of Moneybookers Limited, a company incorporated under the laws of England and Wales with registration number 4260907, authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 for the issuing of electronic money under register number 9000001.